Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, such as perishable goods or items marked as final sale. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your bank or credit card company.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item to assess the damage. If the item is confirmed to be damaged or defective, we will provide a replacement or issue a full refund, including shipping costs, at our discretion.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to return the original item.
International Returns
For international orders, the return process is similar to domestic returns. However, customers are responsible for all return shipping costs and any customs duties or taxes that may apply. Please ensure that you mark the package as a return to avoid additional charges. If you have questions regarding international returns, please reach out to us for assistance.